Cancellation and Refund Policy

At Abhieo Fintech Private Limited (“Abhieo”, “we”, “our”, or “us”), we strive to provide seamless and reliable digital payment services. This Cancellation and Refund Policy outlines the terms under which transactions may be cancelled and refunds may be issued.

1. General Policy

Due to the nature of digital transactions, once a payment is successfully processed through our platform, it is non-cancellable and non-refundable, except in the following cases:

• * The transaction failed but the amount was debited
• * The service was not delivered as promised

2. Recharge and Bill Payment Transactions

• * All successful mobile/DTH recharges, utility bill payments, and other digital services are final and irreversible.
• * Users are advised to verify the details (e.g., mobile number, operator, biller ID, amount) before confirming the transaction.
• * Abhieo is not responsible for incorrect entries made by the user.

3. Failed Transactions

If a transaction fails but the amount is debited from your account:

• * The amount will be automatically refunded to the original payment method within  2 working days.
• * If the refund is not received within this period, users may contact our support team with the transaction ID and payment details.

4. Duplicate Transactions

In case of duplicate payments for the same service:

• * Refunds will not be issued

5. Refund Process

To request a refund, users must:

• * Email us at wecare@abhieo.in with the subject line “Refund Request – [Transaction ID]”
• * Provide transaction details, date, amount, and reason for the request

Our team will review the request and respond within 1–7 working days. If additional time is required, the user will be informed accordingly.

6. No Refund Scenarios

Refunds will not be issued in the following cases:

• * Incorrect details entered by the user
• * Change of mind after successful transaction
• * Delay in service delivery due to third-party systems (e.g., telecom operators, billers)
• * Duplicate Transaction