Privacy Policy
Effective Date: 13/10/2021
At Abhieo Fintech Private Limited (“Abhieo”, “we”, “our”, or “us”), your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you access or use our website, mobile application, or any other digital platform (collectively, the “Platform”). By using our services, you consent to the practices described in this policy.
1. Who We Are
Abhieo is a digital financial services provider offering mobile recharges, bill payments, and other fintech solutions. We are also a registered Bharat Connect Agent Institution, operating in compliance with Indian financial regulations.
2. Information We Collect
2.1 Personal Information
We may collect the following personal data:
- Full name
- Contact details (email, phone number, address)
- Identity documents (Aadhaar, PAN, etc.)
- Payment and transaction details
- KYC and AML-related information
2.2 Non-Personal Information
We may collect technical and usage data such as:
- Device and browser type
- IP address
- Operating system
- Access times and referring URLs
3. How We Use Your Information
We use your information to:
- Provide and manage our services
- Verify identity and comply with KYC/AML regulations
- Process payments and transactions
- Improve user experience and customer support
- Send service-related updates and promotional offers
- Detect and prevent fraud or unauthorized activity
- Fulfill legal and regulatory obligations
4. Legal Basis for Processing
We process your data based on:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
5. Sharing of Information
We do not sell or rent your personal data. However, we may share it with:
- Regulatory or Legal authorities (e.g., RBI, FIU-IND) upon lawful request
- Authorized service providers under strict confidentiality
- Bharat Connect and affiliated partners for service delivery
6. Data Security
We implement robust security measures including:
- SSL encryption
- Secure servers and firewalls
- Access controls and authentication
- Regular audits and compliance checks
Despite our efforts, no system is completely secure. Users are advised to maintain strong passwords and safeguard their credentials.
7. Data Retention
We retain your data:
- As long as your account is active
- As required by law or regulatory obligations
- For internal analysis and fraud prevention
Data no longer required is securely deleted or anonymized.
8. Cookies and Tracking
We use cookies to:
- Enhance user experience
- Analyze traffic and usage patterns
- Remember user preferences
You can manage cookie settings through your browser.
9. Third-Party Links
Our Platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing personal data.
10. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect data from minors. If such data is discovered, it will be deleted promptly.
11. International Data Transfers
If your data is transferred outside India, we ensure it is protected through appropriate safeguards such as contractual clauses or equivalent legal mechanisms.
12. Your Rights
You have the right to:
- Access and update your personal data
- Request deletion or restriction of processing
To exercise these rights, contact us at wecare@abhieo.in.
13. Data Breach Notification
In the event of a data breach, we will notify affected users and relevant authorities as required by law, and take immediate remedial action.
14. Changes to This Policy
We may update this policy periodically. Changes will be posted on our Platform with the updated effective date. Continued use of our services constitutes acceptance of the revised policy.
15. Contact Us
Customer Support
📧 Email: wecare@abhieo.in
🕒 Resolution Time: 1–7 working days
(Delays, if any, will be communicated with reasons and revised timelines.)
Grievance Officer
Abhieo Fintech Private Limited
1/22, Second Floor, Asaf Ali Road, New Delhi, DL 110002
📧 Email: grievance@abhieo.in
🕒 Resolution Time: 1–45 working days
Note: Our privacy policy may change at any time without prior notification. To make sure that you are aware of any changes, kindly review the policy periodically. This Privacy Policy shall apply uniformly to Abhieo applications, desktop website & mobile WAP site.
. If you do not agree to the terms of the policy, please do not use or access Abhieo.